Title:	Enhancing business process management with knowledge
Authors:	Slavíček, Václav
Citation:	E+M. Ekonomie a Management = Economics and Management. 2011, č. 1, s. 123-134.
Issue Date:	2011
Publisher:	Technická univerzita v Liberci
Document type:	článek article
URI:	http://www.ekonomie-management.cz/download/1346061159_1bf2/2011_01_slavicek.pdf http://hdl.handle.net/11025/17385
ISSN:	1212-3609 (Print) 2336-5604 (Online)
Keywords:	řízení podnikových procesů;znalostní management;workflow
Keywords in different language:	business process management;knowledge management;workflow
Abstract in different language:	Both Business Process Management and Knowledge Management are fully developed, auto- nomous disciplines. However, for an organization to utilize them to a maximum, these two have to be introduced in a coordinated way. This is a subject of Business Process Oriented Knowledge Management. On the technical level, we can talk about integration of Workflow Management Sys- tems with various Knowledge Management Systems. We have synthesized a number of common concepts described in extant literature dealing with the subject. The challenge lays in their further development and an appropriate application. The paper explains some key terms, reviews related work and identifies common aspects. Next, we define outstanding issues within the problem do- main and suggest possible solutions. In particular, we operate with flexibility of workflow models, facilitating collaboration, organizational learning, advanced decision making, and process monito- ring. Another topic introduces human aspects of BPM. To further illustrate the outlined theses, two illustrative examples have been attached, namely from national health sector and software engineering industry. For BPM in healthcare, tasks are typically facilitated rather than automated. We propose an employment of retroactive workflows together with process mining. Regarding the second example, software development is a highly knowledge-intensive domain. Hence we focus on a stimulation of knowledge sharing and on capturing knowledge using a semantic web.
Rights:	© Technická univerzita v Liberci CC BY-NC 4.0
Appears in Collections:	Číslo 1 (2011) Číslo 1 (2011)

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