Title:	Cultural influences on TQM implementation and financial performance in tunisian firms
Authors:	Wali, Senda Boujelbène, Younès
Citation:	E+M. Ekonomie a Management = Economics and Management. 2011, č. 3, s. 30-45.
Issue Date:	2011
Publisher:	Technická univerzita v Liberci
Document type:	článek article
URI:	http://www.ekonomie-management.cz/download/1346065778_42e1/2011_03_wali_boujelbene.pdf http://hdl.handle.net/11025/17402
ISSN:	1212-3609 (Print) 2336-5604 (Online)
Keywords:	celková implementace řízení jakosti;organizační kultura;finanční výkonnost;analýza cesty
Keywords in different language:	total quality management implementation;corporate culture;financial performance;path analysis
Abstract in different language:	Some recent studies have also advocated that an organization could achieve better performance and higher efficiency through establishing right quality culture. Implementing TQM and its main components represents a dramatic challenge from those of traditional management. It requires a massive change in the social and technological components of a workforce. This study examines the relationships between corporate culture, TQM implementation and financial performance of Tunisian manufacturing firms. The model is tested using structural equations, surveying 70 Tunisi- an firms. The causal analysis results show no significant and direct effect of TQM implementation on Sales and operating income growth, but a negative and significant direct effect of TQM imple- mentation on ROA and ROS. Furthermore, results show a positive and a significant relationship between corporate culture and the TQM implementation. This study also assessed the culture dimensions shared among Tunisian manufacturing firms and investigates their relationship with TQM practices. Successful adoption of TQM practices lies largely on a culture oriented innovati- on characterized by an openness to change, propensity to experiment and take risks and culture oriented people reflecting perceived support, cooperation, mutual respect and consideration be- tween organizational members. The results suggested that there was no strong evidence to verify the moderator effect of the corporate culture on the relationship between TQM implementation and financial performance. The key managerial implications of these results are that firms should- n’t get disillusioned with TQM when short-term improvements did not materialize given that TQM implementation is an expensive immaterial investment and that many cultural traits affect the bene- fits of effective TQM implementations.
Rights:	© Technická univerzita v Liberci CC BY-NC 4.0
Appears in Collections:	Číslo 3 (2011) Číslo 3 (2011)

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