Title:	Application of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual World
Authors:	Fiala, Jan Jakeš, Tomáš Hán, Jan Husák, Jan Chadt, Karel Chalupa, Štěpán Jánský, Pavel Jenčková, Jiřina Kotek, Martin Kotek, Michal Perutková, Martina Průcha, Tomáš Rohlíková, Lucie Stejskal, Jakub
Citation:	FIALA, J. JAKEŠ, T. HÁN, J. HUSÁK, J. CHADT, K. CHALUPA, Š. JÁNSKÝ, P. JENČKOVÁ, J. KOTEK, M. KOTEK, M. PERUTKOVÁ, M. PRŮCHA, T. ROHLÍKOVÁ, L. STEJSKAL, J. Application of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual World. International Journal of Smart Education and Urban Society, 2022, roč. 18, č. 36, s. 18-28. ISSN: 2571-0389
Issue Date:	2022
Publisher:	Institute of Hospitality Management and Economics
Document type:	článek article
URI:	http://hdl.handle.net/11025/51922
ISSN:	2571-0389
Keywords in different language:	communication skills;higher education;hotel employee training;virtual reality
Abstract in different language:	This paper describes a research study of communication skills training for future hotel workers in an immersive environment. The research team developed a model of the hotel reception in a virtual environment, and proposed a methodology for three-phase training. The research involved 56 testers who provided detailed feedback. To improve the communication skills of the participants, it is necessary to repeat the simulations and analyze the individual aspects of the communication in depth.
Rights:	© Institute of Hospitality Management and Economics
Appears in Collections:	Články / Articles (KVD) OBD

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